Guidelines for decision-making congruent with our Strategic Objective
These are a collection of our guidelines for decision-making that are congruent with our Strategic Objective. Company decisions conform to the Strategic Objective, Operating Principles, and Working Procedure documents.
We are the highest-quality process management and business transformation firm. We do whatever it takes to ensure impeccable service to our clients, employees, and vendors.
We operate with abundance and growth mindsets. We believe that individuals can develop their talents through hard work, good strategies, and input from others. We put our energy into learning rather than worrying about appearances.
Innovative thinkers make mistakes. It is OK to make mistakes, but it is unacceptable not to identify, analyze and learn from them. The more mistakes we make followed by quality, honest diagnoses, the more rapid our progress will be.
We are extremely open and radically transparent. We have integrity and demand it from others. We do not tolerate dishonesty. We do not let "loyalty" stand in the way of truth and openness.
We operate via documented procedures and systems. Recurring actions are managed via work procedures. We view problems as gifts that inspire us to action, prompting the creation or improvement of systems to prevent issues from recurring.
We are not fire killers. We are fire prevention specialists. We do not manage problems; we work on system enhancement and maintenance to prevent problems from happening in the first place.
We know each day what we need to do and have the discipline to do it. We have good work habits with prioritized to-do lists and make ourselves do what needs to be done. We push through!
Employees come first. We employ people who have an innate desire to perform at 100 percent. We reward them accordingly. The natural outcome is we serve our clients well.
"Just don't do it." We eliminate the unnecessary. Many times, elimination of a system, protocol, or potential project is a very good thing. Think simplicity. Automate. Refine to the smallest number of steps or discard altogether.
All actions build on "point-of-sale" theory. We do not delay an action if it can be done immediately. We ask, "How can we perform the task NOW without creating lingering details that we must clean up later?"